Help

To shop on the RSC website, you must first request an account.

To request an online account:

• Click the "Sign In" button at the top right corner.
• Select "Sign Up for RSC2Go" as an existing RSC customer.
• Complete the Registration Form by entering:
• Your Customer Number (found on invoices or provided by your representative).
• Your Associated Email linked to your customer number.
• Your Name.
• Your Phone Number
• Submit the Form by clicking "Send Request".
• Set Up Your Password after receiving confirmation via email.

Sign in to browse products, view pricing and make purchases.

To sign in to RSC:

• Click the "Sign In" button located at the top right corner of the page.

• Enter Your Credentials:

• In the "RSC2GO" area on the left side of the sign-in page, input the email associated with your RSC account and your password.

• Click the "Sign In" button to access your account.

Follow these steps to reset your password if you have forgotten it:

• Initiate Password Reset:

  • Click the "Sign In" button at the top right corner.

  • On the sign-in page, below the email and password fields, click "Forgot Your Password?".

• Enter Your Email:

  • Input the email associated with your RSC account.

  • Click "Reset My Password".

• Set a New Password:

  • Check your email for a message with instructions.

  • Click the "Set a New Password" link provided.

  • Enter a new strong password and confirm it.

  • Click "Set a New Password" to finalize the change.

• Sign In with Your New Password:

  • Return to the sign-in page and log in using your new password.

To change your password if you have not forgotten it:

• Access Your Account Settings:

  • Sign in to your account on

  • Click on your name at the top right corner to open a drop-down menu.

  • Select "My Account" from the options.

• Navigate to Change Password:

  • On your Account Page, find and click the "Change Password" button located in the center.

• Update Your Password:

  • Ensure the "Change Password" box is checked.

  • Enter your current password.

  • Input your new password and confirm it by re-entering it in the second field.

  • Click "Save" to apply the changes.

• Confirmation:

  • After saving, you'll be returned to the My Account page, and your password will be successfully updated.

Adding users allows you to give people access to your account to keep track of inventory, make purchases or view products and pricing. Follow the steps below to add users!

To add Users to your account:

• Access Your Account Settings:

  • Sign in to your account on

  • Click on your name at the top right corner to open a drop-down menu.

  • Select "My Account" from the options.

• Navigate to "My Company Users":

  • On your Account Page, click on "My Company Users" located on the left-hand side.

• Add a New User:

  • Click the blue "Add New User" button.

  • Fill in the required information:

    • Job Title

    • User Role (refer to the Help page documentation for role descriptions)

    • First Name and Last Name

    • Email and Phone Number

    • Set the Status to Active if you want the user to have immediate access.

  • Click "Save" to add the new user.

  • The new user will receive an email to set up their password and access the account.

• Manage Existing Users:

  • Use the Company Users page to:

    • View active and inactive users.

    • Edit user information, roles, and statuses.

    • Delete users if necessary.

Creating a shopping list allows you to save items to purchase together or purchase later.

To create a shopping list:

• Access the Shopping List Feature:

  • Sign in to your account

  • Click the clipboard icon located at the top right corner next to your name to go to the My Shopping List page.

• Create a New Shopping List:

  • On the My Shopping List page, click the "Create a New Shopping List" button in the top right corner.

  • Enter a name for your new shopping list.

  • If you want other users on your account to access the list, check the "Public Shopping List" box.
    
    (Note: To add other users to your account, refer to our "Adding Users" section.)

  • Click "Save" to create the list.

• Manage Your Shopping List:

  • Your new list will now appear on the Shopping List page.

  • To edit the title or visibility, click "Edit".

  • You can add items to this list from:

    • RSC's Lists (shopping lists created by RSC).

    • Individual product pages.
      
      (For help with adding items, see our "Adding and Purchasing from a Shopping List" section.)

  • Once your shopping list is complete, you can add multiple items at once to your cart.
    
    (Refer to our "Adding and Purchasing from a Shopping List" section for more details.)

After you have created a shopping list, you will want to add items to save for later or to add to your cart.

To add items to a shopping list:

• Add Items to Your Shopping List:

  • Method 1: From the Product Page:

    • Sign in to your account

    • Ensure you have an existing Shopping List. If not, refer to our "Creating a Shopping List" section.

    • Find the Product:

      • Use the search bar or browse through categories to locate the item.
        
        (For help with searching, see our "Searching for Products" section.)

    • On the product page, click the clipboard icon labeled "Add to My List".

    • A pop-up will appear; select the Shopping List you want to add the item to.

  • Method 2: From Your Cart:

    • Add items to your cart as you normally would.

    • Click the cart icon at the top right corner and select "View and Edit Cart".

    • Use the clipboard icon next to each item to add it to a Shopping List.

• Purchase Items from Your Shopping List:

  • Go to your Shopping Lists by clicking the clipboard icon next to your name.

  • Add All Items to Cart:

    • Click the "Add All to Cart" button at the bottom of the Shopping List page to add all items to your cart.

  • Add Selected Items to Cart:

    • Check the boxes next to the items you wish to purchase.

    • Click "Add to Cart Selected" at the bottom of the page.

RSC has created shopping lists of categories of items frequently purchased together. Follow the steps below to use RSC's Lists!

• Access RSC's Lists:

  • Sign in to your account

  • Click on your name at the top right corner to open a drop-down menu.

  • Select "RSC's Lists" from the options.

• Utilize RSC's Lists:

  • Browse and Filter Lists:

    • RSC's Lists are organized by category and named based on product groups.

    • Use the drop-down menu in the top right to filter categories.

    • Use the search bar in the top left to search by keywords.

  • Purchase Directly from RSC's Lists:

    • Select a list that matches the products you need (e.g., ball valves for refrigeration).

    • Click "View" to open the list.

    • Scroll through the products and click the blue "Add to Cart" buttons to add items to your cart.

    • Adjust quantities as needed.

• Copy Items to Your Own Shopping List:

  • Select Items:

    • Check the boxes next to the products you want to copy or click at the top to select all.

  • Copy to Shopping List:

    • Click the "Copy Selected to Shopping List" drop-down button.

    • Choose the Shopping List you want to add the items to.
      
      (If you need help creating a Shopping List, refer to our "Creating a Shopping List" section.)

  • The items will now be available in your Shopping List for future use.

Adding a product to your cart is the first step in purchasing that item.

To add items to your cart:

• Finding Products

  • Use the Search Bar, Product Categories, or Browse Brands to locate items.

  • (For detailed searching tips, see our other Help Section Summary.)

• Add Items to Your Cart:

  • Click the blue "Add to Cart" button next to products in listings or on product pages.

• View and Manage Your Cart:

  • Click the cart icon at the top right to see your added items.

  • Select "View and Edit Cart" to review details or add items to your shopping lists.

• Proceed to Checkout

  • When ready, click "Proceed to Checkout" to enter payment and shipping information.

Purchasing at the Check Out

Once you're ready to purchase the items in your shopping cart, you can proceed to checkout.

To purchase items from your shopping cart:

• Access Your Shopping Cart:

  • Click on the cart icon in the top right-hand corner of the page.

  • You'll see the number of items in your cart indicated in the blue bubble.

  • (If you need help with searching for items or managing your cart, check out the Help section.)

• Proceed to Checkout:

  • From the cart menu, click "Proceed to Checkout".

• Enter Shipping Details:

  • Add or Select Shipping Address:

    • Click "Add a New Shipping Address" to enter a new address.

    • Or select an existing address you've previously added.

  • Choose Shipping Method:

    • Pick Up at Branch

      • Ensure you've selected the correct store from the dropdown menu at the top of the screen.

      • Note: Some items may be available for express pickup.

    • Standard Shipping to your shipping address.

  • Optional:

    • Add a requested delivery date or any delivery comments.

  • Click "Next" to continue.

• Review and Payment:

  • Payment Method:

    • Select the Purchase Order (PO) associated with your account.

    • Enter your customer reference number.

  • Review Order Details:

    • Verify your items, quantities, prices, taxes, and shipping costs.

    • Confirm your shipping address and shipping method.

  • Once satisfied, click the "Place Order" button.

• Confirmation:

You'll receive an order number and a confirmation email after placing your order.

Understand Why Clearing Cache and Cookies Helps

If you're experiencing problems on rsc2go.com, clearing your cache and cookies often resets and corrects the issue. It will help with some of the general functionality of rsc2go.com. If clearing the cookies does not resolve issues, especially regarding inventory or pricing, please contact storeadmin@refrigerationsales.net

Delete Cookies in Google Chrome

• Open a Chrome tab and click the three dots in the top right corner.

• Select "Delete Browsing Data" from the options menu.

• Check "Cookies and other site data" and "Cached images and files," and uncheck "Browsing history" if you wish.

• Select the time range (e.g., "Last hour") and click "Delete data."

• Close all rsc2go.com tabs/browsers, then reopen the site.
  
  

Delete Cookies in Microsoft Edge

• Open an Edge tab and click the three dots in the top right corner.

• Go to "Settings," then "Privacy, search, and services."

• Under "Delete browsing data," choose what to clear.

• Check "Cookies and other site data" and "Cached images and files," and uncheck "Browsing history" and "Download history" if you wish.

• Select the time range (e.g., "Last hour") and click "Clear now."

• Close all rsc2go.com tabs/browsers, then reopen the site.
  
  

Delete Cookies in Safari

• Open Safari and click "Safari" in the top left corner, then "Preferences."

• Go to "Privacy," then "Manage Website Data."

• Search for rsc2go.com, and click "Remove all" once you see only master.ca listed.

• Confirm by clicking "Remove Now," then click "Done."

• Close all rsc2go.com tabs/browsers, then reopen the site.

• In the confirmation pop-up, click "Remove Now." Finally, click "Done."

• Close all rsc2go.com tabs/windows, then reopen the site.
  
  

Verify If Issues Are Resolved

• Once cache and cookies are cleared, most issues should be resolved.

• If you still encounter problems, contact storeadmin@refrigerationsales.net for assistance.
  
  

Accept all Cookies

When you return to the rsc2go.com website, you will be asked to accept cookies. Accepting cookies will improve your online experience.

Conclusion

Clearing your cache and cookies often fixes issues on master.ca without impacting saved passwords for other sites. For more help, explore our other videos in the Help Section, or email storeadmin@refrigerationsales.net for further questions.